Support
Start with context.
Start with the documented configuration, then share the details that make an issue or store configuration easier to diagnose.
01 / Documentation
Check the documented setup
The documentation covers installation, configuration, protection modes (Block, Hold, Warn), blocklist management, 1-Click Block Customer, Activity logs, CSV import/export, and WooCommerce integration.
Browse documentation →Before reporting an issue after an update, check the changelog for recent fixes or behavior changes.
02 / Bugs and help
Report a bug or ask for help
Include enough detail to reproduce the issue and understand what went wrong on your store.
- Fraud Guard version
- WooCommerce version
- WordPress & PHP version
- Active protection mode (Off, Block, Hold, Warn)
- Checkout type (Classic shortcode or Checkout Blocks)
- Whether High-Performance Order Storage (HPOS) is active
- Steps to reproduce the issue
- What you expected to happen vs what actually happened
Do not send passwords, customer credit card information, secret API keys, or raw identifiable shopper records.
03 / Feature requests
Suggest a feature
If you have an idea that would improve store protection or order management workflows, describe the merchant problem first and the feature second.
- What checkout or order management scenario you are trying to handle
- What currently causes friction or manual overhead in your store
- How often the situation occurs across your orders
Feature requests help shape future releases, but they are not commitments or roadmap promises.
Free 1.0 support
Support expectations
Free support is provided on a best-effort basis. Response times are not guaranteed.
Send a support request
Get support
Report a bug, request help, or share feedback on Veridis Fraud Guard Free. Provide reproducible steps and environment details to help us diagnose the problem quickly.