Support

Start with context.

Start with the documented workflow, then share the details that make a problem or request easier to understand.

01 / Documentation

Check the documented workflow

The documentation covers installation, newsroom workflow, assignments, Editor Mode, Article Health, Follow-ups, permissions, and data handling.

Browse documentation →

Before reporting a problem after an update, check the changelog for recent fixes or behavior changes.

02 / Bugs and help

Report a bug or ask for help

Include enough detail to reproduce the issue and understand what went wrong.

News Desk version
WordPress version
PHP version
Clear steps to reproduce the issue
What you expected to happen
What actually happened
Exact error message, if available
A screenshot, only when it helps explain the issue

Do not send passwords, API keys, access tokens, customer records, or other sensitive information.

03 / Feature requests

Suggest a feature

If you have an idea that would improve a real newsroom workflow, describe the problem first and the feature second.

What you are trying to do
What currently slows you down
How often the situation occurs

Feature requests help shape future releases, but they are not commitments or roadmap promises.

Free 1.0 support

Support expectations

Free support is provided on a best-effort basis. Response times are not guaranteed.

Send a support request

Get support

Report a bug, request help, or share feedback on Veridis News Desk. Provide reproducible steps and environment details to help us diagnose the problem quickly.