First Configuration

After activating Veridis Fraud Guard Free, configure your storewide operational settings in Fraud Guard → Settings.

Protection mode setting

The most critical configuration option is the Protection Mode. This setting dictates how WooCommerce behaves when a customer checkout matches an active blocklist rule.

[Off]  → Checkout evaluation disabled
[Warn] → Orders complete normally, match logged to Activity & private note
[Hold] → Matching Cash on Delivery (COD) placed on hold; non-COD flagged
[Block]→ Checkout blocked with a customer error notice

To configure:

1. In your WordPress dashboard, navigate to WooCommerce → Fraud Guard → Settings.
2. Select your desired mode from the Protection Mode dropdown.
3. Click Save Changes.

Recommended rollout strategy

When introducing Fraud Guard to a busy store, start in Warn mode for the first few days. This allows you to verify that your blocklist identifiers match expected checkout records in WooCommerce → Fraud Guard → Activity without impacting real customers. Once verified, switch to Hold mode (if using Cash on Delivery) or Block mode.

Custom customer block message

In Block mode, when a matching shopper attempts to place an order, WooCommerce halts the checkout and displays an error notice. You can customize this message to suit your store’s tone:

1. Navigate to WooCommerce → Fraud Guard → Settings.
2. Locate the Block Notice field.
3. Enter your preferred message (e.g., “We were unable to process your order. Please contact our support team for assistance.”).
4. Click Save Changes.

Customer experience

We recommend keeping the customer-facing message neutral and professional. Avoid mentioning internal fraud detection, blocklists, or security flags to prevent social engineering and maintain a helpful customer experience.

General operational options

The Settings panel also provides quick access to:

• Activity logging toggle: Enable or disable writing match events to the Activity log. (Enabled by default).
• Private order notes: Choose whether Fraud Guard automatically records private order notes on matched orders in Hold and Warn modes. (Enabled by default).
• Data cleanup status: View the status and next scheduled run time of the automatic 90-day activity cleanup cron job.